At Waigenie, we strive to ensure complete satisfaction with our AI-powered testing services. This policy outlines our guidelines for cancellations and refunds.
Payment Process
We use Razorpay as our trusted payment gateway partner. When you subscribe to our services:
- Payments are processed securely through Razorpay's platform
- Multiple payment methods are supported including credit/debit cards, UPI, and net banking
- All transactions are encrypted and comply with industry standards
- You will receive payment confirmation via email
Subscription & Pricing
Your subscription fees contribute to:
- Advanced AI model usage and computing resources
- Infrastructure maintenance and scaling
- Continuous platform improvements and updates
- Technical support and customer service
Cancellation Policy
You may cancel your subscription at any time:
- Cancel through your account dashboard
- Service access continues until the end of the billing period
- No automatic renewals after cancellation
- Data retention for 30 days post-cancellation
Refund Policy
We offer refunds under the following conditions:
- Within 7 days of initial subscription for first-time users
- Service unavailability exceeding 24 hours
- Double charging or technical payment errors
- Refunds are processed through the original payment method
- Processing time: 5-7 business days
Contact Us
For any questions regarding cancellations or refunds, please contact our support team at support@waigenie.com. We aim to respond within 24 hours during business days.